This stands for “freight on board”. When we quote you initially we will either quote you FOB WOODBINE MD or DELIVERED. If we quote you FOB WOODBINE, this means freight is billed from where it is loaded to where it is unloaded and we will pass this charge on to you. If we quote you DELIVERED, then your freight charges have been included in your product pricing and no charges will be added to you invoice. We normally quote as FOB WOODBINE due to constantly changing rates.
We can ship your order in several possible ways. We will always discuss this with you and choose the best option for your particular order.
Local Delivery Service – if you are in the Maryland – DC – Virginia area, we have a local delivery service that can deliver for us. The charges would be slightly higher than our UPS rates.
FEDEX or UPS – would provide you either a dock or inside delivery. We would normally ship orders that are not skidded this way. If you prefer to provide us with your UPS or FEDEX account number, we can bill the shipment directly to your account.
Truckline – for larger orders that are wrapped and packed on a skid. These are normally a “dock to dock” delivery but arrangements can be made to have the skids broken down and hand carted inside for a fee. This is the safest way to ship your product.
We can drop ship to your customer if you prefer. We will “blind ship” for you on your shipping labels, using your company name, but the address will still show it coming from us. We are happy to send to multiple locations if you need us to, but we cannot ship individually from a mailing list.
DAMAGE IN TRANSIT
If your product is damaged in transit we will either credit or replace your damaged pieces, whatever works best for you. If you see obvious damage when your shipment arrives, whether it be truckline or UPS/FEDEX, please note the damage on whatever your signing. If the damage is concealed and you don’t see it until you open your boxes, let us know right away. We could possibly require pictures of the damage to the box and/or the product inside. Please do not throw the damaged boxes away, call us and we’ll guide you from there. We will always take care of this entire process in order to make a bad situation the best it can be, with the least effect to you.