Unless you request a “delivered” price, meaning your price would be inclusive of all shipping costs, our customary pricing is FOB Plant, Woodbine MD and does not include your shipping costs. You will be charged either dock to dock for a truckline delivery or the Fedex/UPS charges for an inside/dock delivery. If you need a shipping estimate, we can provide that at the time of your quote.
OVERS/UNDERS ON YOUR CUSTOM ORDERS
In this industry, the practice of over-runs and under-runs is normal and accepted. Because we make most of our products when you order, each order goes through many different processes in its journey, so we must start with extra materials. This extra material allows for any abnormal functions of the machinery, jams, smeared ink, etc., and just bad luck. We will always attempt to make a minimum of what you have ordered (if you cannot accept an under-run, please let us know at time of order). If there is an over-run on your order we will only bill and ship you the within the following guidelines, over-runs are normal, under-runs not so.
25 – 2000 quantity = up to 10% over or under
2001 – 5000 quantity = up to 5% over or under
5001 and above quantity = up to 3% over or under
TURN AROUND TIMES
Production times vary depending on the size and details of your order. Our typical lead time is between 2-4 weeks. This could be shorter or longer depending on your job specifics. This does not include time in transit. We can give you the estimated transit time when we prepare your quote.
We can sometimes provide a “rush order”. This would be on a case by case basis depending largely on the plant load at the time. A percentage of the total order may be charged to “bump” you up in the production schedule or sometimes an accelerated shipping method may be more cost effective and provide what you need. If we can move your date up for you without a rush charge, we will always do that first. Your deadline is extremely important to us and we’ll work with you to obtain it.